We are in unprecedented times so our measures for safety will continue to evolve with the updates from Covid-19.

These precautions are mandatory in-store.

Please refer to this page for any precautions in place.


  • Please do your shopping AFTER 9am. The first hour of shopping at Southside Market (8am) is best for the elderly and immune compromised, who have the highest risk of COVID-19 being fatal to them

masks are recommended

  • The mask mandate order under the Emergency Program Act will be lifted July 1, 2021. Masks are recommended in public indoor settings for all people 12 and older who are not yet fully vaccinated. Masks will be worn by all staff at Southside Market.


  • Please sanitize your hands and shopping cart handle as you enter the store. Please throw out your used paper towels, wipes or gloves in the garbage provided. Do not leave them in the baskets, carts or on the floor.

  • High traffic touch points are being sanitized every hour. Please make sure to only use the sanitized baskets on the right of the store entrance as you walk in. 

  • If you touch a sanitized basket and then decide not to use it, please bring it over the check out to be properly sanitized. Do not put the basket back with the sanitized baskets.

social distancing

  • Practice social distancing: Please keep at least 6 feet away from others in our store and in public!

  • There are floor markers by the check out and deli areas to help gauge that distance.

  • When lining up to check out:

    • Please line up along the rope dividers. There are also blue floor markers, spaced out every 6 feet, indicating how customers should be lined up.

    • Please do not move to the next social distance marker until the customer in front of you has cleared the area. For example, if the customer ahead of you is still putting away their wallet and gathering their bags after payment, please do not move forward until they leave. On the other hand, please move forward if the next floor marker is clear! It moves the line along much quicker that way!

    • Also, the area by the tills/aisles are cleared to help maintain social distancing for customers around store; anything blocking the flow of traffic defeats the purpose. So if you are waiting for someone, please wait outside; and if you are done with your shopping cart, please return it to the corral outside.

    • Finally, limiting the shopping for your household/social group to just 1 person will help with social distancing immensely.

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bagging & reusable bags

  • To help get everyone through the tills quickly, we ask that all customers help the cashier to pack their groceries.

  • Plastic and paper bags are available for use

  • If you prefer to use your reusable bags/backpacks, they can only be used to pack your groceries after cashing out. Please do not place items inside your bags as you shop, before check out. Also, please do not place them on the countertop while packing.


  • Please respect the limits for products set in place. These limits have been set so we can provide necessities for everyone in the community.

  • Limitations are 1 per customer for the following items: Sanitizing wipes

discontinued services

  • Our washroom facilities can no longer be shared with the public. We do not have a separate staff washroom and need to keep our team safe.

  • No bottle returns to help reduce the risk of spreading germs

  • Anything self serve (water, kombucha, bulk buns and soup) has been discontinued

  • No secret sales to discourage any unnecessary visits to the store

preventative actions

  • Do not come into the store if you are feeling any COVID-19 symptoms. For more info, click here.

  • Please wash your hands as often as possible.

  • Please do not touch your face (or mask), even if you are wearing gloves.

  • If you have gloves or masks, please use them properly and dispose of them in the garbage bin.

  • Aim to make your grocery trip as quick as possible: Make a grocery list ahead of time, do not idle in the aisles, try to limit your household/social group to just 1 shopper